Training Equipment Field Service Representative

About the Team

This role will report to the Electronic Solutions Service Manager and form part of a team of Training Equipment Field Service Representatives. The team forms part of the greater Service and Support team for both immersive and desktop training capabilities, bench level repair support and other training equipment which will continue to grow throughout 2025. The RDA FSR team are a group of supportive and hardworking individuals who have become technical experts of the Boxer CRV suite. The majority of the team represent RDA in the field and engage directly with our customer and other stakeholders.

About the Role

The Rheinmetall Training Equipment Field Service Representatives are responsible for providing maintenance and advisory services for Training Equipment both desktop and immersive simulators, and delivering reliable, high quality and timely service support to our customer. The roles are Australia wide with locations in Brisbane Greater area, Townsville, Puckapunyal and Bandiana.

As Test Equipment Field Service Representative, you can anticipate some of your day-to-day tasks to include:

• Working at various sites to conduct, assist and or supervise in diagnosis and repairs on RDA supported Training Equipment;
• Documenting/reviewing customer service requests in the RDA MMS;
• Being the face of the Rheinmetall brand when engaging with customers/stakeholders;
• Checking and monitoring the repair progress of supported Equipment;
• Checking and resolving requests for warranty settlement;
• Providing System Administration Services as a subject matter expert on Rheinmetall products;
• Undertaking Acceptance and documentation of technical inquiries from the customer/end user;
• Performing technical investigations associated with faults or damages of equipment;
• Preparing reports associated with technical investigations, including technical inspection reports or technical briefs; and
• Fulfilling other duties and responsibilities that may be required as determined with Line Manager from time to time.

What are we looking for?

Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly.

The experience and skillset best suited to this role includes: 

• Cert III in Information Digital Media and Technology, or Cert IV Simulation (Technician or Maintenance) or relevant other certificate IV with simulation system experience.
• Restricted Electrical License – Simulator Maintenance (or ability to attain).
• Experience maintaining complex electronic and IT equipment and systems.
• ICT Hardware set up, installation and troubleshooting experience.
• Windows System Administration experience.
• Ability to attain and hold an Australian NV1 defence clearance.
• Ability to hold a blue card, if required.
• Hold a C Class License.
• Have a First Aid Certificate (or able to attain).
• Have a Low Voltage Rescue certificate (or able to attain).
• Experience in VBS and training scenarios in simulation systems.

• Work as part of a team with real purpose in what we do;
• Attractive remuneration packages with salary sacrificing and novated leases;
• Access to exclusive employee discounts with over 400 retailers in Australia to help reduce cost of living;
• Long weekends every second week with a 9 day working fortnight;
• Flexible working practices;
• Opportunity to work on major projects within our Vehicle Systems (Logistic, Tactical Wheeled, Tactical Tracked), Electronic Solutions, Weapon & Ammunition Divisions;
• Generous internal incentive and referral program;
• Genuine career development and progression opportunities;
• Extensive Employee Assistance Program to support overall health and wellbeing; and
• We are proud to be recognised as an Endorsed Employer for All Women by WORK180.

RDA Talent Acquisition Team

Recruitment.Australia@rheinmetall.com.au

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Applications will close 10^th January 2025