Field Service Representative (Mechanical)

The Field Support Representatives will play a fundamental part in the Challenger 3 Programme. We are looking for FSR’s with a hands-on approach, who can work within a trials setting, who understands the user and customer culture and has the necessary interpersonal skills, bearing and ability to communicate effectively at all levels of the hierarchy, either verbally or in writing.

The role is based from our Bovington/Telford site although the candidate should expect significant amounts of travel, to various locations around the UK and abroad including both civilian and military test sites, as the CR3 programme progresses.

Position Duties and Responsibilities

• Supporting the day-to-day Trials activities and continuous development of user and customer relationships to provide cost-effective technical support to various locations within the UK (Telford, Bovington, Kirkcudbright)
• Resolving User & Maintainer generated technical queries and managing the processing of Line Replacement Units.
• Performing Configuration Control activities for equipment under contract by providing platform, system or sub-system build state information.
• Ability to work with minimal supervision, as part of a Team, or individually.UK MOD ‘SC’ security clearance needed (If no SC yet, RBSL will sponsor application). Candidate must declare any known concerns that they may have in achieving security clearance in their application. Communication skills & ability to transfer knowledge, able to work within a high performing team.
• Motivated and disciplined with an excellent work ethic, technical aptitude, continuous improvement mind-set and can demonstrate attention to detail.
• Supporting the planning and implementation of retrofit, modification and conversion programmes and where necessary, and qualified to do so, training other members of staff in respect of their implementation.
• Provision of Technical Support to Trials activities, to include equipment failure diagnosis and LRU removal and replacement.
• Performing or assisting ‘off-site’ planned and on-condition maintenance activities for CR3 platforms.
• Provide Field Support assistance to Trials facilities, Units on Exercises and Firing Camps
• Assisting with the installation, commissioning, and acceptance of RBSL products into service.
• Identifying training deficiencies within user units, cost saving measures and improvements, including changes to maintenance policy, procedures, technical documentation and planning to enhance R&M of RBSL products.

What Qualifications and Experience You Should Have

As an FSR your skills and qualification will ideally include:

• Formally qualified Mechanical background.
• Instructor/Teaching qualification.
• MOD or Military (REME) experience.

Desirable/advantageous:

• Level 3 qualification in one or more of the following, Vehicle Mechanics/Electronics/Armourer (or equivalent experience i.e. CR2 Armourers course).
• Hull & Turret Sub system installation & fault-finding experience.
• Tracked vehicle licence (H Licence).
• CR2 Expertise and competent with L1 & L2 maintenance tasks as a minimum
• Instructor Qualification
• IOSH working safely accreditation.

As an FSR  your skills and qualification will ideally include:

• Formally qualified Mechanical background.
• Instructor/Teaching qualification.
• MOD or Military (REME) experience.

Desirable/advantageous:

• Level 3 qualification in one or more of the following, Vehicle Mechanics/Electronics/Armourer (or equivalent experience i.e. CR2 Armourers course).
• Hull & Turret Sub system installation & fault-finding experience.
• Tracked vehicle licence (H Licence).
• CR2 Expertise and competent with L1 & L2 maintenance tasks as a minimum
• Instructor Qualification
• IOSH working safely accreditation.

We want RBSL to be an employer of choice and for our employees to build a career they can be proud of with us. Through our contracts to deliver world-class products and support, we are able to offer great opportunities for personal development and career advancement through specialist technical roles, essential support functions and leadership positions.

• Competitive salaries reviewed each year against market
• Annual incentive scheme
• Life assurance
• 5 weeks holiday plus bank holidays
• Long Service rewards with additional holiday
• Holiday purchase scheme
• Health cash plan
• Employer pension contributions up to 10%
• Salary sacrifice benefits including cycle to work and electric vehicles schemes
• Access to high street and gym discounts and cashback
• Enhanced maternity and paternity benefits

Contact Person: Iwona Kurpiewska