Technical Services Representative L121

About the Team

Our Land 121 maintenance team consists of Mechanics and Field Service Representatives that work together to provide maintenance support to the Land 121 Fleet of Vehicles. Reporting to the Team Lead and then through to the National Fleet Manager Land 121, this team forms part of our greater Service Division.

About the Role

The Field Service Representative is responsible for providing maintenance and advisory services for logistics vehicles, delivering reliable, high quality and timely service support to the customer.

The general and generic duties of the Field Service Representative include, but are not limited to:

Repairs and Maintenance

• Working at various sites to conduct, assist and or supervise in diagnosis and repairs on RDA supported vehicles;
• Documenting work order information in the RDA ERP/ISSDB & customer systems MILIS / SAP;
• Being the face of the Rheinmetall brand when engaging with customers/stakeholders.
• Checking and monitoring the repair progress of supported vehicles and associated mission systems; and
• Checking and resolving requests for warranty settlement topic completeness, accuracy and plausibility.

Maintenance Advisory Services

• Providing Maintenance Advisory Services as a subject matter expert on Rheinmetall products;
• Undertaking Acceptance and documentation of technical inquiries from the customer/end user;
• Performing technical investigations associated with faults or damages of equipment;
• Preparing reports associated with technical investigations, including technical inspection reports or technical briefs; and
• Fulfilling other duties and responsibilities that may be required as determined with Line Manager from time to time.

What are we looking for?

Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly.

The experience and skillset best suited to this role includes: 

• Proven experience maintaining a fleet of (light, medium and heavy) trucks, servicing and repairing diesel engine and heavy trucks/equipments and all sub-system components, specifically from European manufacturers;
• Trade qualified Diesel Mechanic (Cert III Min), Preferably Heavy Vehicle Road Transport
• Automotive diagnostic skills, specifically with European manufacturers;
• CANBUS experience;
• Conversant with the current Land Materiel Safety Manual and ADF technical regulatory requirements;
• Willingness to travel interstate and internationally for extended periods;
• Ability to work with minimal guidance and supervision; and
• Eligibility to obtain an Australian Government Security Clearance (Australian Citizenship required).

• Uniforms, tools and training provided;
• Long weekends every second week with a 9 day fortnight;
• Attractive remuneration packages with salary sacrificing and novated leases;
• Access to exclusive employee discounts with over 500 retailers to support cost of living;
• Individualised Flexible Working Arrangements;
• Market leading parental leave and loyalty leave accrual for every year of service;
• On-site subsidised café with themed days and multiple dietary options;
• Extensive Employee Assistance Program to support you and your family with overall health and wellbeing;
• Genuine career development and progression opportunities;
• Generous internal incentive and referral program;
• Work as part of a team with real purpose in what we do;
• We are proud to be an Endorsed Employer for All Women with WORK180.

RDA Talent Acquisition Team

Recruitment.Australia@rheinmetall.com.au

#LI-NG1

Applications will close on 29^th November 2024